GLADIUS BRITANNIAGLADIUS BRITANNIA

1. Changes to This Policy

We may update this Privacy Policy from time to time. If we make material changes, we will update the “Last Updated” date above and, where required by law, provide additional notice (e.g., email, on-site banner, or renewed consent). The latest version applies upon posting or on a later date required by applicable law. Your continued use of the Services after changes means you accept the revised Policy.

2. Information We Collect

We collect information in three ways: you provide it, we collect it automatically, and we obtain it via offline interactions and partners.

A. Information You Provide

  • Identity & Contact: name, email, address, phone number.
  • Account: username, password, preferences, security settings.
  • Transactions & Payments: billing/shipping addresses, payment method (processed by trusted payment processors; we do not store full card numbers).
  • Shipping/Logistics: notes or courier account if you request to use your own delivery account.
  • Communications: the content of emails/messages/forms and customer support correspondence.
  • Preferences & Sizing: size, style preferences, fitting notes (if you choose to share).
  • Authenticity Portal: label QR code/serial, SKU, purchase date, sales channel, and the email/account you use to register authenticity.
  • Social Media: handles/usernames if you link or interact via third-party platforms.

    You may choose not to provide certain information; however, some Services may not function without it (e.g., order processing).

    B. Information Collected Automatically ("Usage Data")

    When you use the Services, we (and service providers acting on our behalf) may automatically collect:

  • Unique device identifiers; device type/brand; operating system; browser type;
  • IP address; approximate region; language; time zone;
  • Timestamps, server logs, pages viewed, clicks, session duration, referrers/UTM; mobile network information;
  • Location data (precise or approximate) where you grant permission;
  • Cookies, pixels, web beacons, and similar technologies.

    We use Usage Data for analytics, security, personalization, performance measurement, and fraud prevention/mitigation.

    C. Information from Offline Interactions/Partners
  • Interactions at events, pop-ups, or offline brand experiences.
  • Information from payment, logistics, fraud-prevention, and marketing partners, as permitted by law.

  • 3. Legal Bases for Processing

    Depending on your jurisdiction (e.g., GDPR/Indonesia PDP Law), we process data based on:

  • Contract: to process orders, provide the Services, and offer customer support.
  • Consent: newsletters, direct marketing, precise location, advanced personalization. You may withdraw consent at any time.
  • Legitimate Interests: securing the Services, preventing fraud, improving products, building community, and sending security/administrative notices.
  • Legal Obligations: accounting, taxation, claims handling, and statutory retention.

  • 4. How We Use Information

    We use information to:

  • Transactions & Fulfillment: process, ship, and confirm orders; manage returns/warranties; send order/shipping updates.
  • Accounts & Support: register and secure accounts; provide customer assistance.
  • Authenticity Portal: verify product authenticity via QR scans, support provenance, and enable after-sales services.
  • Personalization: present relevant content, recommendations, and experiences (with/without consent, as permitted by law).
  • Marketing: send product news, offers, events, and updates (where subscribed/permitted). You can unsubscribe at any time.
  • Analytics & Improvements: understand usage, test features, and enhance performance.
  • Security & Compliance: prevent, detect, and investigate unlawful or prohibited activities; meet legal obligations.

  • 5. How We Share Information

    We may share information, as necessary and lawful, with:

  • Service Providers: payment processors, warehousing & logistics, couriers, hosting & storage, security, anti-fraud, analytics, email/CRM, customer support, and marketing partners acting on our behalf.
  • Affiliates/Sub-brands within the Gladius group.
  • Event/Activation Partners when we co-host promotions (we will disclose at the point of collection).
  • Compliance & Protection: to meet legal obligations, protect rights/safety, enforce terms, and respond to legal process.
  • Corporate Transactions: mergers, acquisitions, restructurings, or asset transfers.
  • At Your Direction: e.g., social integrations, third-party logins, or when you ask us to share data.

    We do not sell your personal data. If we ever engage in practices that constitute a “sale” under certain laws, we will provide an appropriate opt-out.

  • 6. Retention

    We retain data as needed for the purposes described above:

  • Transaction data as required for accounting, tax, and warranty obligations.
  • Authenticity Portal data may be retained longer to support lifetime after-sales services for certain products.
  • Cookies typically persist for up to 12 months (varies by type) unless you delete them sooner. When data is no longer needed, we delete or de-identify it in accordance with applicable laws.

  • 7. Processing Locations & International Transfers

    We operate globally. Your data may be processed in Indonesia, the European Union, the United States, and other locations where we or our providers operate. For cross-border transfers, we implement appropriate safeguards such as Standard Contractual Clauses (SCCs) or other recognized mechanisms (e.g., the EU-U.S. Data Privacy Framework, where applicable).

    8. Cookies & Tracking Technologies

    We use cookies, pixels, and similar technologies to operate the Services, remember preferences, perform analytics, and tailor experiences.

  • You can configure your browser to block/delete cookies; some features may not function optimally.
  • Some browsers send Do Not Track (DNT) signals; we currently do not respond to DNT signals.
  • We may use analytics tools (e.g., Google Analytics). You can manage ad/analytics preferences via device/browser settings or provider opt-out links.

  • 9. Social Features

    The Services may include links/features for third-party platforms (e.g., Instagram, TikTok). Your interactions there are governed by those platforms’ privacy policies. Information you share publicly can be viewed/processed by others.

    10. Third-Party Sites & Links

    The Services may link to other sites/platforms. We do not control and are not responsible for their content or privacy practices. Information you provide directly to third parties is subject to their policies.

    11. Children’s Privacy

    The Services are not directed to children under 13 (or the relevant local age threshold). We do not knowingly collect data from children under that age. If you are a parent/guardian and believe your child provided data to us, please contact us so we can take appropriate action.

    12. Data Security

    We implement reasonable technical and organizational measures to protect data against unauthorized access, use, or disclosure. However, no system is perfectly secure. Please avoid sending highly sensitive information through insecure channels.

    13. Your Rights

    Depending on your location, you may have the following rights:

  • Access: request a copy of your personal data we hold.
  • Rectification: correct inaccurate data.
  • Erasure: ask us to delete certain data.
  • Restriction: limit processing in certain circumstances.
  • Portability: receive data in a portable format.
  • Objection: object to processing based on legitimate interests, including profiling for marketing.
  • Withdraw Consent: where processing relies on consent. Opt-Out of Marketing: unsubscribe at any time.

    Jurisdiction-Specific Rights

  • EEA/UK (GDPR/UK GDPR): you may also lodge a complaint with your local data protection authority.
  • California (CCPA/CPRA): rights to know, delete, correct, limit certain sharing, and freedom from discrimination for exercising your rights.
  • Indonesia (Law No. 27/2022 on Personal Data Protection): rights to information, completion/update, deletion, consent withdrawal, and to lodge complaints regarding breaches.

  • 14. Contact

    Questions, data-subject requests, or complaints about this Policy:
    Privacy Email: privacy@gladiusbritannia.com
    Customer Service: rsv@gladiusbritannia.com

    Privacy & Policy